When you examine the outcome of athletic events, you’ll find more times than not, more games are lost than won. By that statement I mean one team will lose the game due to performance issues, mental errors, not being prepared etc. and the team that commits the fewest mistakes will claim the victory.
That same truth relates to the business world. Many times, organizations will lose a customer not because of what their competition does but because they put that customer into “play” by failing to do the things needed to maintain and earn their business.
This unique method of examining all aspects of the organization brings to light significant opportunities for performance and culture improvement.
FORMAT OPTIONS
4 hour workshop led by Jack Williams
Will consider Video format with client leader facilitating using Facilitator Guide
Will consider Train the Trainer format
TARGETED AUDIENCE
Leaders, Leadership Teams, Branch / Plant Leadership
KEY TAKEAWAYS
- Program personalized to client.
- Critical reality check question that will provide insight on your first priority in becoming a more effective and productive company.
- Participants will explore all areas of how the business can “lose the game.”
- Great exercise to help departments within the company learn how to better work together.
- Share various ways to improve customer retention.
- Share an “alert system” that proactively focuses attention on customers at risk.
- What areas in training programs need to be reviewed to make sure roles and responsibilities are being carried out according to expectations.
